About this vacancy...

You will be working directly with customers to help them plan, choose, and purchase their kitchen. The role is customer-facing and suits someone who enjoys helping people make confident decisions.

You will be part of a small team and will work towards clear individual sales targets, supported by a straightforward, uncapped commission structure.

How you will work:

Because we are a small team, this role suits someone who is self-motivated and comfortable taking responsibility for their own performance.

You will have a high level of day-to-day control over your work, including how you manage your time, follow up enquiries, and progress sales. We trust our sales team to organise their workload properly and take ownership of their results.

This is not a tightly scripted sales role. You will not be micromanaged, but you will be expected to:

• Manage your own pipeline
• Follow up customers consistently
• Take responsibility for meeting your targets
• Ask for support when needed

We are looking for someone who is comfortable working independently while still being part of a small, supportive team.

Hours and contract:

Full time:

• 37.5 hours per week

Working hours:

• Weekdays: 9am to 5.30pm

• Saturday: 10am to 4pm

• One weekday off each week (excluding Mondays)

Additional hours may be required at busy times to meet customer service needs.

Part time hours can be discussed.

What will you get from the role:

• 28 days holiday (including bank holidays, pro rata for part time)
• Free parking
• Staff discount
• Free tea and coffee
• Pension scheme
• A supportive working environment
• The chance to grow with an established and expanding business

Key responsibilities:

• Helping customers purchase kitchens through our website and sales system
• Greeting showroom visitors and helping them feel at ease
• Talking through kitchen plans, layouts, and options
• Assisting with colour, door style, and cabinet choices
• Explaining the Better Kitchens buying and delivery process
• Taking payments and producing invoices and credit notes
• Responding to enquiries by phone, email, and live chat
• Working towards individual sales targets and shared team goals

Skills and experience:

• Previous sales experience within furniture or kitchens is helpful but not essential

• Comfortable speaking with customers face to face, by phone, and online

• Experience in a phone-based or office-based role

• Clear and professional communication skills, written and spoken

• Well organised, with the ability to manage your own workload

• Confident using computer systems and learning new processes

• A positive, customer-focused approach

Pay and commission:

• £24,500 basic salary (full time, pro rata for part time)

• Uncapped commission based on monthly sales performance

• Realistic OTE: £32,000 to £45,000 for strong performers

Commission increases as monthly sales increase and is paid in line with the company sales policy.